Director of People Experience (Europe)

<div class="content-intro"><p>Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.</p> <p>Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.</p> <p>&nbsp;</p> <p><strong>WHAT IS IN IT FOR YOU</strong></p> <p>You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:</p> <ul> <li>Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)</li> <li>Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding</li> <li>Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays</li> <li>Personal development fund for courses, books, conferences, and material</li> <li>The annual international team-building trip, quarterly and monthly online get-togethers</li> <li>As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules</li> <li>An international team that loves to have fun at work and works hard together to accomplish shared goals</li> </ul></div><p><strong>JOB SUMMARY</strong></p> <p>As a <strong>Director of People Experience</strong> at Storyblok, you lead a lean, high-trust team of three - two senior HRBPs and one People Operations Specialist - supporting a fully remote organisation of ~320 people across 40+ countries.</p> <p>From a business partnering perspective, our senior HRBPs own their divisions end-to-end, from executive level to individual contributor. Your role is to enable and support that model: develop and coach the team, act as their senior escalation point on complex ER and high-stakes people situations, and step in as a hands-on Business Partner when needed. Alongside the partnering dimension, you own the operational backbone of the pillar - HR Operations, process improvement and automation, EOR relationships, and HR policy in close collaboration with Legal.</p> <p>You'll be a key member of the People Leadership Team, partnering closely with the VP of People &amp; Organisation, the Director of Talent &amp; Total Rewards, and the Director of Talent Management &amp; Development.</p> <p>&nbsp;</p> <p><strong>ESSENTIAL JOB FUNCTIONS</strong></p> <h3><strong>Team Leadership &amp; HRBP Development</strong></h3> <ul> <li>Lead, manage and develop a team of three - two Senior HRBPs and one People Operations Specialist - across multiple time zones and geographies</li> <li>Define and maintain the HRBP operating model, ways of working, and quality standards - ensuring both HRBPs operate with consistency, proactivity, and full end-to-end division ownership</li> <li>Coach and develop the HRBPs to build their business partnering capability, their confidence in complex situations, and their ability to operate autonomously at Senior Leadership level within their divisions</li> <li>Act as backup Business Partner for either division when HRBPs are unavailable, on leave, or facing a particularly complex or sensitive situation</li> <li>Set clear expectations, provide regular feedback, and create development plans for each team member</li> <li>Foster a team culture of curiosity, operational excellence, and continuous improvement</li> </ul> <h3><strong>HR Operations</strong></h3> <ul> <li>Own the HR Operations function - ensuring the employee lifecycle (onboarding, offboarding, employee changes, parental leave, contract amendments) is delivered in a scalable, compliant, and high-quality way globally</li> <li>Oversee the People Operations Specialist and ensure Tier 1 queries, employee events, and process documentation are handled to a high standard</li> <li>Define and monitor HR Ops SLAs, and track operational health metrics - including process compliance, HRIS accuracy, and employee lifecycle quality</li> <li>Lead quarterly process audits across onboarding, offboarding, HRIS data, SOC2 and ISO requirements</li> <li>Act as primary point of contact for cross-divisional collaboration with Payroll, Tech Ops, Finance, and Legal on operational HR matters</li> </ul> <h3><strong>Process Improvement &amp; Automation</strong></h3> <ul> <li>Own the People Ops process improvement roadmap - identifying and streamlining manual, inefficient, or duplicated workflows across the employee lifecycle</li> <li>Partner with HR Infrastructure team to identify and implement automation opportunities in onboarding, offboarding, employee changes, and HR Ops workflows</li> <li>Translate operational challenges into requirements for workflow automation and AI-enabled processes - ensuring automation enhances the employee experience without removing necessary human judgment</li> <li>Maintain and evolve process documentation across the People Experience team (Notion pages, SOPs, playbooks)</li> </ul> <h3><strong>HR Policy (in collaboration with Legal)</strong></h3> <ul> <li>Own the drafting, operationalizing, and maintenance of HR policies across the organisation</li> <li>Work in close collaboration with Legal (ESG &amp; Compliance Manager) to ensure policies are legally sound, up to date with relevant legislation, and aligned with the agreed People-Legal scope boundary</li> <li>Ensure HR policies are accessible, clearly communicated, and embedded into day-to-day people processes</li> <li>Partner with Legal when legislation changes (EU directives, local employment law updates) to update HR policies and processes accordingly</li> <li>Bring org-wide HR policies to the VP of People &amp; Organisation and Legal for joint review and approval before rollout</li> </ul> <h3><strong>EOR &amp; Employment Operations</strong></h3> <ul> <li>Own and manage relationships with Employers of Record (EORs) - ensuring compliant, cost-effective, and high-quality employment operations across 40+ countries</li> <li>Ensure employment documentation, contracts, and contractual relationship records are maintained accurately and in line with local labor law requirements</li> <li>Oversee the execution of employee events within EOR frameworks - onboarding, offboarding, changes - in close partnership with the People Ops Specialist</li> <li>Stay current on global employment law changes that affect EOR operations, and proactively flag risks or updates to the VP of People and Legal</li> </ul> <h3><strong>Employee Relations</strong></h3> <ul> <li>Provide senior oversight and direction on complex, sensitive, or high-risk employee relations matters raised by HRBPs</li> <li>Escalate to the VP of People &amp; Organisation where litigation risk, senior leader involvement, or cross-border complexity requires VP-level intervention</li> <li>Partner with Legal on ER cases involving terminations for infringement, following agreed escalation paths and SOPs owned by Legal</li> <li>Ensure HRBPs are equipped to handle ER cases within their divisions, with clear escalation guidance and coaching from the Director</li> </ul> <h3><strong>People Leadership Team Collaboration</strong></h3> <ul> <li>Represent People Experience in People Leadership Team (PLT) syncs and contribute to shared People &amp; Org priorities</li> <li>Collaborate with the Director of Talent &amp; Total Rewards to ensure a seamless employee experience - from offer to onboarding, and through any compensation or role changes</li> <li>Partner with the Director of Talent Management &amp; Development to ensure cyclical HR processes (performance, promotions, development) are well-executed within divisions</li> <li>Lead or contribute to global People projects with company-wide impact, as agreed with the VP of People &amp; Organisation</li> </ul> <p>&nbsp;</p> <p><strong>EDUCATION AND EXPERIENCE</strong></p> <ul> <li>8–12+ years of progressive HR experience, with a track record in both HR Operations and HR Business Partnering</li> <li>Proven experience leading and developing small, high-performing HR teams in a fast-paced, remote-first environment</li> <li>Strong operational grounding - you understand how to design, document, and improve HR processes at scale</li> <li>Experience managing EOR relationships and navigating multi-country employment compliance</li> <li>Comfortable owning HR policy drafting and working in close partnership with Legal to ensure compliance</li> <li>Experience working with HRIS platforms (BambooHR, HiBob, or similar) and driving automation or workflow improvements in collaboration with HR Systems teams</li> <li>Strong coaching orientation — focused on developing people's capability and confidence</li> <li>Excellent communication and stakeholder management skills - you can operate across all levels with credibility and clarity</li> <li>Comfortable operating in a lean, fast-moving environment</li> <li>Familiarity with EU labor law, global employment compliance, and cross-border HR operations is a strong plus</li> <li>Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.</li> </ul><div class="content-conclusion"><p><strong>MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS</strong></p> <p><span style="font-weight: 400;">Remote (home) work opportunity or funded by Storyblok co-working space</span></p> <p><strong>GENERAL TERMS</strong></p> <p><em>Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. <em data-stringify-type="italic">You can find more information about our privacy policy</em><strong data-stringify-type="bold"><em data-stringify-type="italic">&nbsp;</em></strong><em data-stringify-type="italic"><a class="c-link" href="https://www.storyblok.com/legal/applicants-privacy-policy" target="_blank" data-stringify-link="https://www.storyblok.com/legal/applicants-privacy-policy" data-sk="tooltip_parent">here</a></em><em data-stringify-type="italic">.</em></em></p> <p>All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (<a class="c-link" href="http://storyblok.com/" target="_blank" data-stringify-link="http://storyblok.com" data-sk="tooltip_parent">storyblok.com</a>).</p> <p><em>Here is a sneak peek of&nbsp;</em><em><a href="https://www.youtube.com/watch?v=yxinDgI-WVU" target="_blank">Storyblok’s Visual Editor</a></em></p> <p><em>If you need an accommodation for any part of the application process, please email <a class="c-link" href="mailto:talent.acquisition@storyblok.com" target="_blank" data-stringify-link="mailto:talent.acquisition@storyblok.com" data-sk="tooltip_parent">talent.acquisition@storyblok.com</a></em></p></div>