Digital Product Lead

Headquarters: Charlottetown, PE URL: https://www.silverorange.com/ The company silverorange is a design and development agency based in Canada. When pursuing work, we focus on interesting and meaningful projects. Over our 26 years as a company, we've worked with well-known technology organizations like Duolingo and Mozilla, not-for-profit organizations working in areas including affordable internet access for low-income families , and with world-renowned doctors training other doctors through online education. We’re proud of the fantastic products we’ve built in partnership with our clients and we’re actively invested in the processes behind these products. We are committed to fostering a team-focused approach in our work of building great user-focused systems, while also placing a serious emphasis on quality of life, openness, empathy, and a supportive work environment. The position We’re looking for a Digital Product Lead to join our team. This role is responsible for working with one of our largest medical education clients to translate their product vision and strategy into an actionable roadmap for current and future work across multiple project teams and platforms. This role will spend equal time coordinating with our client and with our internal teams, and can be understood as a hybrid of a product manager, product strategist, and client partner role. We favour applicants with a strong sense of ownership over their own work. Excitement and ability to learn and contribute is more important to us than other metrics like years of experience. This position is available immediately and we will work with you to get you started as soon as possible. Responsibilities Serve as a resource to support our client in developing, and maintain a deep understanding of, their business, vision, and product. Use client data, analytics, and your own market research to understand and advise on user behaviour and feature success. Plan and facilitate conversations with our client and key members of the silverorange team to gather, build consensus around, and share information about the client’s overall product goals. Coordinate with internal teams to ensure that conversations, feature development, and product improvements happening within individual project teams are aligned with the client’s overall product vision. Ensure that documentation of the client’s product strategy and roadmap is up to date and shared across internal project teams. Work with the client to prioritize product features and capabilities while accounting for our team’s resources and limitations. Requirements Be eligible & available to work from Canada. Eligibility to travel to the United States for occasional client meetings is an asset. 2+ years of experience as a product lead or equivalent experience. Experience liaising between non-technical clients and technical internal teams. Excellent organizational and communication skills. Strong sense of ownership over work. Strong client management skills. Ability to synthesize input from multiple sources to negotiate a clear path forward. Experience with analytics platforms (we use Amplitude). Be able to communicate clearly with clients and co-workers across multiple time zones. Several of our key clients are in California and we have team members across Canada. While not required, if you have any of the following skills let us know: Digital design or development experience. Growth & ownership Our team is co-operative and will help you learn and expand your skills via mentoring, team-wide support, and learning opportunities. All members of the team are encouraged and given space to grow as individual contributors, and have ongoing opportunities in project and team leadership. We’re excited to hear your fresh ideas and approach. We have decades of collective experience, and we all continue to become better at what we do by both teaching and learning from each other. Add your voice to our mix! Opportunity for employee ownership is