Digital CRM Manager
Optimize FastTrack CRM to improve customer experience and business performance
Maximize the efficiency of FastTrack CRM software and data to enhance customer experiences and business performance. Analyze, plan, monitor, and optimize CRM business life cycles and digital sales content based on effectiveness and business goals. Collaborate closely with product, marketing, and management teams to ensure alignment and provide leadership in executing digital CRM initiatives.
Why This Role?
Lead digital CRM initiatives and foster a culture of knowledge-sharing through effective communication and documentation
Key Responsibilities
- Analyze and optimize CRM business life cycles and activities based on business goals
- Analyze and optimize digital sales content based on effectiveness and business performance
- Communicate closely with product, marketing, and management teams to ensure alignment of business goals
- Provide guidance and support in executing digital CRM initiatives and lead digital CRM teams
- Provide leadership and guidance to foster a culture of knowledge-sharing through effective communication and documentation
Requirements
- Degree level or above
- Proficient in English (verbal, written & read)
- Minimum 2 years experience working with FastTrack CRM system
- Proven record of successful strategy development and implementation in improving customer experience and business performance using FastTrac
- Strong analytical skill, data-driven minded in decision making
- Result-oriented with strong end to end execution ability
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Key Responsibilities: Maximise the efficiency of CRM software (FastTrack) and data to improve customer's experiences and performance. Analyse, plan, monitor and optimise CRM business life cycles or activities based on business goals.…
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