Data Analyst
Analyze workforce volume projections to forecast staffing needs and optimize utilization
The Data Analyst will work directly with senior management to analyze and forecast workforce capacity for BPO team planning and scheduling. Responsibilities include preparing work schedules by team, queue, and LOB, maintaining staff rosters with availability and skills, and coordinating with training and talent acquisition to forecast staffing needs. The role involves monitoring schedule adherence, tracking compliance, and creating action plan...
Why This Role?
Work directly with senior management on workforce planning and forecasting
Key Responsibilities
- Prepare work schedules by team, queue, and LOB including breaks, training, and meetings
- Maintain accurate staff rosters with employee availability, preferences, and skills
- Coordinate with training and talent acquisition to forecast and manage staffing needs
- Monitor adherence to work schedules and track over/under compliance
- Create action plans to address staffing gaps and optimize utilization
- Analyze work volume projections using historical patterns and current trends
Requirements
- University degree, ideally in data analysis or a related field
- Minimum of 1 year of proven experience in a relevant position
- Proficient in English communication
- Solid knowledge of workforce management in the BPO industry
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
About the job Data Analyst The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to: 1.…
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