Customer Support Representative (UK/US Shift - Remote)
Provide customer support via chat and email for UK/US shifts
As a Customer Support Representative, you will assist customers through non-voice channels such as chat and email, supporting UK and US time zones. This is a fully remote, full-time role based in Indonesia with no phone call responsibilities. The position offers clear career progression paths within the operations team.
Why This Role?
Clear career progression paths within the operations team
Key Responsibilities
- Respond to customer inquiries via chat and email
- Support customers during UK and US business hours
- Escalate complex issues to appropriate team members
- Maintain accurate records of customer interactions
- Follow company procedures for issue resolution
- Collaborate with the operations team to improve support processes
Requirements
- Strong written communication skills in English
- Ability to work during UK or US shift hours
- Experience with customer support tools or platforms
- Proficiency in handling customer inquiries via chat and email
- Reliable internet connection for remote work
- Problem-solving skills for customer issue resolution
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Careerjet
Original description from Careerjet
operations team on a 100% Remote , Full-Time basis from Indonesia. In this role, you will not be taking phone calls, instead... salary package. 100% Work-from-Home ( Remote ) flexibility from anywhere in Indonesia. Clear career progression paths
Salary Context
Similar Operations roles on LokerDollar pay around $110k/yr (range $8.76k–500k/yr, n=264 active listings).
Hiring at IBMC
IBMC has 2 other active roles on LokerDollar and has been hiring here since Aug 17, 2026 — across Operations, Engineering.
View all IBMC openings →We couldn't verify this apply link yet. You can still try applying — check back later if it doesn't open.
Frequently asked questions
- Is Customer Support Representative (UK/US Shift - Remote) at IBMC a remote job?
- Yes. Customer Support Representative (UK/US Shift - Remote) at IBMC is a fully remote role open to candidates worldwide.
- What type of employment is Customer Support Representative (UK/US Shift - Remote) at IBMC?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at IBMC.
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