Customer Support Representative | Fully Remote US
Answer customer questions and resolve support issues
Provide top-tier customer support for HireVue's hiring platform. Answer questions, troubleshoot issues, and ensure a seamless experience for users of the video interviewing and assessment tools. Work remotely from anywhere in the world.
Why This Role?
Direct impact on user experience and satisfaction
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues with the HireVue platform
- Escalate complex issues to the appropriate teams
- Maintain detailed records of all customer interactions
Requirements
- Excellent communication skills
- Experience in customer support or a related field
- Proficiency in using video conferencing tools
- Ability to work independently and meet tight deadlines
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
Company Description Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pion…