Customer Support Representative

Provide customer support for eToro's trading platform users worldwide

As a Customer Support Representative at eToro, you will assist users of the Social Trading platform with inquiries and issues. This includes supporting access to global stock markets and helping users navigate the platform's features. The role contributes to maintaining user satisfaction across eToro's 40 million users in 75 countries, following the integration of Spaceship's services in the Australian market.

Why This Role?

Opportunity to support a global trading platform with over 40 million users worldwide

Key Responsibilities

Assist users with inquiries about the Social Trading platform
Support access to global stock markets and trading features
Help resolve issues related to account and platform usage
Provide guidance on platform functionality and services
Contribute to user satisfaction across international markets

Requirements

Strong communication skills
Ability to assist users with trading platform inquiries
Experience in customer support or client-facing roles
Familiarity with financial trading concepts (preferred)
Proficiency in English for global user support
Adaptability to support users across different time zones

Required Skills

customer servicecommunicationproblem solvingcustomer supportplatform navigationuser assistance

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

customer supporttrading platformuser assistanceglobal usersfinancial servicesremote support

View Original Description from Adzuna

Original description from Adzuna

In 2024, eToro acquired Spaceship, strengthening eToro's presence in the Australian market and expanding into the superannuation and long-term savings sector. eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, with over 40 million users worldwide across 75 countries. This brings exciting opportunities for integration and growth across the region. At Spaceship, we're on a mission to transform the way people think about and inve…

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Company

eToro

Source

Adzuna

Salary

Job Type

full time

Location

Remote · Open worldwide

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