Back to Jobs
Customer Support Operations Intelligence Engineer
Summary shown in Indonesian — English version coming soon.
Full Description
This role is focused on helping Seeq's global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base. We are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction.
Why This Role?
Bekerja di persimpangan dukungan teknis, otomatisasi alur kerja, AI, analitik, dan desain operasional
Required Skills
pythonmachine learningdata analysisworkflow automationcustomer supportCustomer SupportAIWorkflow AutomationData AnalysisOperational Design
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
Customer Support OperationsAI AgentsWorkflow AutomationSupport Process ImprovementCustomer Experience
View Original Description from NoDesk
Original description from NoDesk
This role is focused on helping Seeq's global Technical Support organization scale its effectiveness, efficiency, and quality. You will build AI agents, workflows, and process automations that help make our world-class support team even more capable as we continue to grow our customer and user base. We are looking for an exceptional engineer who understands customer support operations, processes, and data and can a) build AI-powered systems to improve support workflows end to end, and b) create actionable insights and recommendations that drive improvements. You will work at the intersection of technical support, workflow automation, applied AI, analytics, and operational design to streamline how support work is routed, investigated, escalated, synthesized, and improved, with the direct goal of improving customer experience and satisfaction.
Pro tip
Find more remote work on Contra
Contra is where remote-first companies hire freelancers globally. Your profile is free — use our link for a smoother onboarding.
Join Contra — free
Referral link · earns us a small reward at no cost to you.
Company
SeeqSource
NoDesk
Job Type
full time
Location
Worldwide Remote · Remote
Category
AI
Seniority
mid
PostedNew
Jun 3, 2026
Getting paid
Wise
Multi-currency account. Receive USD, withdraw to an Indonesian bank at the live rate, no markup.
Open Wise accountDeel
Global contractor platform. Manage contracts and receive USD payments hassle-free.
Open Deel accountRemote Work Essentialsvia Shopee
Disclosure: Some links on this page are affiliate links. If you sign up through them, Loker Dollar may earn a commission at no extra cost to you. We only recommend services we use ourselves.