Customer Support Engineer (Japanese Speaker)

Provide technical support to Japanese-speaking customers in APAC region

The Customer Support Engineer will work with external customers in the APAC region to provide technical assistance and resolve issues. This role involves supporting Japanese-speaking customers remotely from Singapore, focusing on troubleshooting and customer satisfaction. The position is full-time and based remotely with a gross annual base salary range of SGD 78,000 to 105,000.

Why This Role?

Opportunity to support APAC customers with technical issues in a remote role based in Singapore

Key Responsibilities

Provide technical support to external customers in the APAC region
Troubleshoot and resolve customer issues related to products or services
Communicate effectively with Japanese-speaking customers
Document support interactions and solutions for knowledge sharing
Collaborate with internal teams to escalate and resolve complex cases
Maintain high levels of customer satisfaction through timely responses

Requirements

Japanese language proficiency
Technical support or customer service experience
Ability to troubleshoot technical issues
Strong communication and interpersonal skills
Experience working in a remote or distributed team environment
Familiarity with customer support tools and ticketing systems

Required Skills

customer supporttroubleshootingcommunicationtechnical supportcustomer serviceJapanese languageproblem solving

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

Customer Support EngineerJapanese speakertechnical supportAPAC regionremote workSingapore based

View Original Description from Adzuna

Original description from Adzuna

Customer Support Engineer (Singapore - Japanese speaking) Location : Remote, Singapore Employment Type: Full-Time Gross annual base salary: SGD - 78,000 -105,000 (Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria) Summary We are looking for a Customer Support Engineer to join our APAC Customer Support team. This individual will be responsible for working with our external customers to pr…

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Company

OneStream

Source

Adzuna

Salary

Job Type

full time

Location

Remote · Open worldwide

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