Is Customer Support Associate - APAC at Synthesia a remote job?

Yes. Customer Support Associate - APAC at Synthesia is a fully remote role open to candidates worldwide.

Click the "Apply" button on this page to go to the official application at Synthesia.

Customer Support Associate - APAC

Provide timely customer support via email, chat, and social media

As a Customer Support Associate at Synthesia, you will act as the frontline key person responsible for providing support and assistance to customers with inquiries or issues about the product or services. You will respond to customer inquiries via email, chat, or social media in a timely and professional manner, ensuring accurate information and support is delivered. This role is based in the Philippines within the APAC region and supports a g...

Why This Role?

Work on a global AI video platform used by over 90% of the Fortune 100

Key Responsibilities

Respond to customer inquiries via email in a timely and professional manner
Respond to customer inquiries via chat in a timely and professional manner
Respond to customer inquiries via social media in a timely and professional manner
Provide accurate information and support to customers with product or service issues
Act as the frontline key person for customer assistance

Required Skills

customer supportcommunicationproblem-solvingenglishemail etiquettechat supportsocial media engagement

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

View Original Description from Jobicy

Original description from Jobicy

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and… Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Location: Philippines (APAC region) About the role As a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role: Respond to customer inquiries via email, chat, or social media in a timely and professional manner Provide accurate information and suppo

Salary Context

Similar Design roles on LokerDollar pay around $71.87k/yr (range $48.5k–200k/yr, n=10 active listings).

Hiring at Synthesia

Synthesia has 15 other active roles on LokerDollar and has been hiring here since May 7, 2026 — across Design, Product, Engineering.

View all Synthesia openings →

For you

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Remote-friendly · fits your timezone

Company

Synthesia

Source

Jobicy

Job Type

full time

Location

Remote · Open worldwide

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Frequently asked questions

Is Customer Support Associate - APAC at Synthesia a remote job?: Yes. Customer Support Associate - APAC at Synthesia is a fully remote role open to candidates worldwide.
What type of employment is Customer Support Associate - APAC at Synthesia?: This is a full time position.
How do I apply?: Click the "Apply" button on this page to go to the official application at Synthesia.