Customer Support Agent Tier 1
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Provide first-contact customer support for a global SaaS platform, resolving technical issues and enhancing...
Join a remote-first team as the initial point of contact for customers, delivering exceptional support, troubleshooting technical problems, and guiding users to maximize platform value. Based in the Netherlands, you'll contribute to a leading SaaS solution in a global B2B industry.
Why This Role?
Be part of a remote-first culture supporting a leading SaaS platform with global reach.
Key Responsibilities
- Engage with customers as the first point of contact via phone, email, or chat.
- Diagnose and resolve technical issues related to the SaaS platform.
- Guide users to optimize their use of the platform's features and functionalities.
- Document and track customer interactions and issues for future reference.
- Collaborate with internal teams to escalate complex issues and ensure resolution.
- Contribute to improving support processes and customer satisfaction metrics.
Requirements
- Proven experience in customer support, preferably in a SaaS or B2B environment.
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication skills in English, both written and verbal.
- Proficiency with customer support tools and ticketing systems.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Familiarity with CRM software and customer service best practices.
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Adzuna
Original description from Adzuna
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Agent Tier 1 based in Netherlands. This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in delivering exceptional support, solving technical issues, and helping users maximize the value of the platform. Beyond…
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