Customer Support Agent (Chinese Language)
Handle customer inquiries via phone, email, and chat in Chinese and English
Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner. Support customers with inquiries related to bookings, schedules, and general service information. Provide accurate guidance on policies, procedures, and service offerings while resolving issues efficiently to ensure high satisfaction levels.
Why This Role?
Free in-house gym and game room for everyone, including PS5 and board games
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, and chat
- Support customers with inquiries related to bookings, schedules, and general service information
- Provide accurate guidance on policies, procedures, and service offerings
- Resolve customer issues efficiently while ensuring high satisfaction levels
- Coordinate with internal teams to handle escalations and complex cases
- Maintain detailed records of customer interactions in the system
Requirements
- English proficiency: B2 level or above
- Chinese proficiency: B2 level or above with recognized certification (e.g. HSK 4 or equivalent)
- Strong communication and problem-solving skills
- Ability to handle high-volume customer interactions in a fast-paced environment
- Good customer-centric mindset and attention to detail
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Location: Ha Noi and Da Nang Employment Type: Full-Time. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner Support customers with inquiries related to bookings, schedules, and general service information Provide…
Openness not stated by employer — check the listing
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