Customer Support Agent (Chinese Language)

Location: Ha Noi and Da Nang Employment Type: Full-Time. Key Responsibilities Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner Support customers with inquiries related to bookings, schedules, and general service information Provide accurate guidance on policies, procedures, and service offerings Resolve customer issues efficiently while ensuring high satisfaction levels Coordinate with internal teams to handle escalations and complex cases Maintain detailed records of customer interactions in the system Ensure compliance with company service standards and quality guidelines Qualifications Open to Fresher and candidate with at least 6-month experience in Customer Service English proficiency: B2 level or above Chinese proficiency: B2 level or above , with recognized certification (e.g. HSK 4 or equivalent ) Strong communication and problem-solving skills Ability to handle high-volume customer interactions in a fast-paced environment Good customer-centric mindset and attention to detail Why Join Gear Inc.? 1. Salary and Benefits Attractive salary; Attractive bonus, benefits and annual salary review; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check; Paid leave (12 days/year). 2. Working Environment International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts; Free drinks (coffee, tea, etc.) Laptop/computer and other equipment is provided. Training and career development opportunities; Free in-house gym and game room for everyone. We love board games, video games, PS5;