Customer Success - Remote/Worldwide
Own the end-to-end customer experience and define scalable success strategies
Lead and evolve the global customer experience function for Pro Coffee Gear, an e-commerce company in the coffee equipment industry. Own end-to-end customer experience, define scalable strategies, establish KPIs, and manage a high-performing team across support, aftersales, and service coordination. Enable consultative sales through client communications and oversee quote/invoice creation using Shopify and QuickBooks.
Why This Role?
Remote-first, globally distributed team with flexible work arrangements
Key Responsibilities
- Own the end-to-end customer experience and define scalable customer success strategies
- Establish and track KPIs, processes, and team goals aligned with business objectives
- Build, manage, and mentor a high-performing customer success team including support and aftersales
- Enable consultative sales through client communications across email, SMS, and social platforms
- Oversee accurate and timely quote and invoice creation using Shopify and QuickBooks
- Manage client onboarding, equipment setup, and coordinate installations with technical service partners
Requirements
- Minimum 5 years of experience in a client-facing operations or customer success role
- At least 2 years in a leadership capacity
- Background in e-commerce operations
- Shopify and QuickBooks experience strongly preferred
- Outstanding written and verbal communication skills
- Strong analytical and problem-solving skills with attention to detail
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Job Title: Customer Success Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.…
Openness not stated by employer — check the listing
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