Customer Success Manager - Southeast /NC/SC

Support Southeast U.S. educators using BrainPOP learning tools effectively

The Customer Success Manager supports educators in the Southeast U.S. region to maximize the use of BrainPOP's educational resources. This includes guiding teachers and administrators on how to integrate BrainPOP content into classroom instruction and track student engagement. The role focuses on driving product adoption and satisfaction among school and district subscribers in North Carolina and South Carolina.

Why This Role?

Direct impact on student learning outcomes in U.S. K-8 classrooms

Key Responsibilities

Train educators on integrating BrainPOP resources into lesson plans
Support school and district administrators with subscription usage
Monitor engagement metrics to identify usage trends and gaps
Provide tailored recommendations to improve platform adoption
Act as a primary point of contact for customer inquiries and feedback

Requirements

Experience in customer success or education technology support
Strong communication and presentation skills
Familiarity with K-12 educational tools or classroom workflows
Ability to work remotely and manage regional accounts independently
Experience supporting educators or school administrators

Required Skills

customer successcommunicationproblem solvingeducationeducation technologytrainingaccount management

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

Customer Success ManagerBrainPOPSoutheast USK-12 educationremote contractEdTech support

View Original Description from Adzuna

Original description from Adzuna

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company …

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Company

BrainPOP

Source

Adzuna

Salary

Job Type

contract

Location

Remote · Open worldwide

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