Customer Success Manager - Southeast /NC/SC
Support Southeast U.S. educators using BrainPOP learning tools effectively
The Customer Success Manager supports educators in the Southeast U.S. region to maximize the use of BrainPOP's educational resources. This includes guiding teachers and administrators on how to integrate BrainPOP content into classroom instruction and track student engagement. The role focuses on driving product adoption and satisfaction among school and district subscribers in North Carolina and South Carolina.
Why This Role?
Direct impact on student learning outcomes in U.S. K-8 classrooms
Key Responsibilities
- Train educators on integrating BrainPOP resources into lesson plans
- Support school and district administrators with subscription usage
- Monitor engagement metrics to identify usage trends and gaps
- Provide tailored recommendations to improve platform adoption
- Act as a primary point of contact for customer inquiries and feedback
Requirements
- Experience in customer success or education technology support
- Strong communication and presentation skills
- Familiarity with K-12 educational tools or classroom workflows
- Ability to work remotely and manage regional accounts independently
- Experience supporting educators or school administrators
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company …