Is Customer Success Manager at Planet a remote job?

Yes, this is a regional remote role (Remote). Check the listing for location requirements.

Click the "Apply" button on this page to go to the official application at Planet.

Customer Success Manager

Manage customer relationships to ensure satellite imaging solutions meet their needs and drive success.

Support customers across the Asia-Pacific region in leveraging Planet's satellite imagery for their projects. Build and maintain strong relationships, ensure customer satisfaction, and drive adoption and renewal of Planet's services.

Why This Role?

Be part of a mission-driven company using space technology to benefit Earth, with direct impact on regional customers.

Key Responsibilities

Onboard new customers and provide ongoing support to ensure successful use of Planet's platform and data.
Proactively engage with customers to understand their goals and challenges, linking them to relevant solutions and resources.
Monitor customer health metrics, identify at-risk accounts, and develop strategies to mitigate churn.
Collaborate with cross-functional teams to address customer needs and improve overall product and service offerings.

Requirements

Experience in customer success, account management, or a similar role, preferably within the geospatial or software industry.
Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.
Ability to analyze customer data and derive actionable insights to improve customer outcomes.
Understanding of remote sensing, GIS, or satellite imagery is a plus.

Required Skills

customer-successcommunicationsatellite-dataCustomer relationship managementProblem-solvingData analysisProject management

View Original Description from Workew

Original description from Workew

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation…

Salary Context

Similar Operations roles on LokerDollar pay around $187.5k/yr (range $12k–1000k/yr, n=175 active listings).

Openness not stated by employer — check the listing

Company

Planet

Source

Workew

Job Type

full time

Location

Remote · Asia-Pacific

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Frequently asked questions

Is Customer Success Manager at Planet a remote job?: Yes, this is a regional remote role (Remote). Check the listing for location requirements.
What type of employment is Customer Success Manager at Planet?: This is a full time position.
How do I apply?: Click the "Apply" button on this page to go to the official application at Planet.