Is Customer Success Manager, Growth at Nylas a remote job?

Yes. Customer Success Manager, Growth at Nylas is a fully remote role open to candidates worldwide.

Click the "Apply" button on this page to go to the official application at Nylas.

Customer Success Manager, Growth

Grow customer retention by driving product adoption and expansion

As a Customer Success Manager, Growth at Nylas, you will focus on increasing customer retention and driving product adoption and expansion. You will work closely with customers to ensure they achieve their desired outcomes using Nylas' email, calendar, and contact APIs. Your role involves guiding customers through onboarding, identifying growth opportunities, and supporting long-term success with the platform.

Why This Role?

Support over 100,000 developers and collaborate with more than 900 companies globally

Key Responsibilities

Onboard new customers to ensure successful adoption of Nylas APIs
Drive product adoption and expansion within existing customer accounts
Identify growth opportunities and support upsell and cross-sell initiatives
Maintain strong customer relationships to improve retention and satisfaction
Collaborate with internal teams to communicate customer feedback and needs

Requirements

Experience in customer success or account management
Strong communication and interpersonal skills
Ability to understand technical products and developer needs
Experience working with SaaS or API-based products
Proven track record in driving customer retention and expansion

Required Skills

communicationcustomer successapi integrationaccount managementproduct adoptionretentiontechnical aptitude

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

View Original Description from NoDesk

Original description from NoDesk

The Company At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps. Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

Salary Context

Similar Engineering roles on LokerDollar pay around $207.5k/yr (range $19.575k–2846.004k/yr, n=497 active listings).

Hiring at Nylas

Nylas has 1 other active role on LokerDollar and has been hiring here since Jul 1, 2026 — across Engineering.

Sr. Solution Engineer, Professional Services

View all Nylas openings →

For you

Skip the ads, unlock 1-click autofill — go Pro →

Openness not stated by employer — check the listing

Company

Nylas

Source

NoDesk

Job Type

full time

Location

Remote · San Francisco, USA

Share this job

Help a friend find their next remote role.

Frequently asked questions

Is Customer Success Manager, Growth at Nylas a remote job?: Yes. Customer Success Manager, Growth at Nylas is a fully remote role open to candidates worldwide.
What type of employment is Customer Success Manager, Growth at Nylas?: This is a full time position.
How do I apply?: Click the "Apply" button on this page to go to the official application at Nylas.