Customer Success Manager, Growth
Grow customer retention by driving product adoption and expansion
As a Customer Success Manager, Growth at Nylas, you will focus on increasing customer retention and driving product adoption and expansion. You will work closely with customers to ensure they achieve their desired outcomes using Nylas' email, calendar, and contact APIs. Your role involves guiding customers through onboarding, identifying growth opportunities, and supporting long-term success with the platform.
Why This Role?
Support over 100,000 developers and collaborate with more than 900 companies globally
Key Responsibilities
- Onboard new customers to ensure successful adoption of Nylas APIs
- Drive product adoption and expansion within existing customer accounts
- Identify growth opportunities and support upsell and cross-sell initiatives
- Maintain strong customer relationships to improve retention and satisfaction
- Collaborate with internal teams to communicate customer feedback and needs
Requirements
- Experience in customer success or account management
- Strong communication and interpersonal skills
- Ability to understand technical products and developer needs
- Experience working with SaaS or API-based products
- Proven track record in driving customer retention and expansion
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from NoDeskShow more
Original description from NoDesk
The Company At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps. Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
Openness not stated by employer — check the listing
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