Customer Success Manager (Global Remote | SaaS)

Grow creator retention and satisfaction through proactive support

As a Customer Success Manager at Passion.io, you will empower creators by championing their success and scaling impact. You’ll focus on outcomes, retention, and making creators feel supported, going beyond ticket responses to drive meaningful engagement. This role involves proactive outreach and relationship-building to ensure creators thrive on the platform.

Why This Role?

Direct impact on creator success and retention for a growing global platform

Key Responsibilities

Proactively engage with creators to improve retention and satisfaction
Champion creator outcomes by understanding their goals and challenges
Scale impact by helping creators share their brilliance with wider audiences
Build relationships that make creators feel supported and valued
Focus on long-term success rather than reactive ticket resolution

Requirements

Obsessed with outcomes and retention in customer success
Experience supporting creators or users in a SaaS or platform environment
Strong communication and relationship-building skills
Ability to drive engagement and satisfaction proactively
Passion for empowering users and scaling impact

Required Skills

customer successretentioncommunicationproblem-solvingrelationship-buildingrelationship managementretention strategycreator engagementproactive support

Indonesia Context

Working Hours Overlap:: Flexible — work your own hours

See remote (USD) vs local pay →

Keywords

Customer Success Managercreator retentionSaaS supportproactive engagementuser satisfaction

View Original Description from Adzuna

Original description from Adzuna

Empower creators. Champion their success. Scale impact. We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 1 5,000 Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people. But… This isn’t your average CSM role. You won’t just be responding to tickets or…

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Company

Passion.io

Source

Adzuna

Salary

Job Type

full time

Location

Remote · Open worldwide

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