Customer Success Manager
Drive retention and expansion across your portfolio by building trusted relationships
As a Customer Success Manager at CipherHealth, you will serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through the company's care coordination platform. You will drive retention and expansion across your portfolio by building trusted relationships with executive and clinical staff, leveraging your healthcare expertise and technical fluency to connect technology to clinica...
Why This Role?
Direct access to health system executives and clinical leaders to drive measurable healthcare outcomes
Key Responsibilities
- Drive customer retention and expansion across a portfolio of healthcare clients
- Build trusted relationships with health system executives and clinical leaders
- Leverage AI tools and insights to influence executive decision-making
- Connect CipherHealth's technology to clinical, operational, and financial impact
- Act proactively to identify opportunities and resolve issues before being asked
- Support long-term customer success through strategic partnership and resourceful problem-solving
Requirements
- Deep healthcare expertise from experience as a clinician, program leader, or consultant
- Technical fluency and comfort with AI-forward mindset and tools
- Ability to lead high-stakes conversations with executive and senior system-level stakeholders
- Proactive, resourceful approach to navigating ambiguity and getting things done
- Experience driving retention and expansion in healthcare technology or services
- Strong relationship-building and strategic partnership skills
Required Skills
Keywords
View Original Description from RemoteOK
Original description from RemoteOK
About Us CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences. With tailored communication solutions powered by AI and deep integrations, CipherHealth drives better clinical results, operational efficiency, and financial sustainability, transforming healthcare one interaction at a time. Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth's care coordination platform. You bring deep healthcare expertise, technical fluency, an AI-forward mindset, and the confidence to lead high-stakes conversations that connect our technology to clinical, operational, and financial impact — ultimately driving retention and expansion of customer partnerships. This role is ideal for someone who has led or supported healthcare operations — whether as a clinician, program leader, or consultant — and now thrives at the intersection of healthcare and technology. You're proactive, strategic, and skilled at leveraging AI tools and insights to influence decision-making at the executive and senior system-level to drive long-term success for our customers and CipherHealth alike. You're scrappy, resourceful, and energized by ambiguity — you connect the dots others miss, act before being asked, and know how to get things done even when the path isn't perfectly clear. Key Responsibilities: Customer Retention & Growth: Drive retention and expansion across your portfolio by building trusted relationships with executive and clinical sta Please mention the word **EXALTING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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