Customer Service Representative
Answer patient inquiries and resolve issues
Assist patients with inquiries and resolve issues related to medical tourism services. Ensure a seamless experience from booking to post-treatment care. Work with a global team to make healthcare accessible and transparent.
Why This Role?
Direct impact on patient satisfaction and healthcare accessibility
Key Responsibilities
- Answer patient inquiries via email, phone, and chat
- Resolve issues related to medical tourism services
- Assist with booking and post-treatment care coordination
Requirements
- Excellent communication skills
- Experience in customer service or medical tourism
- Familiarity with medical terminology
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
About PlacidWay PlacidWay is a global leader in medical tourism, helping patients access high-quality, affordable healthcare abroad. We connect patients with trusted medical providers worldwide and offer a seamless, end-to-end patient experience. Our goal is to make healthcare more accessible, transparent, and patient-centered through innovative technology and world-class service. Position Summary PlacidWay is seeking a highly motivated and results-oriented Customer Service Representative to jo…