Customer Service - No Experience - REMOTE

Chesapeake, Virginia (United States) We're expanding our remote team and looking for individuals who are professional, motivated, and comfortable working directly with people. This position focuses on assisting working families who are looking for information about benefit programs available through their union, association, or professional organization. Rather than working from a traditional office, representatives connect with members virtually, making it possible to provide personalized service from home. No previous benefits experience is necessary. Training, coaching, and ongoing support are provided from the beginning. What Your Day Could Look Like Your primary responsibility is to make the benefit process easier for members to understand and navigate. Throughout the day, you may: Connect with members and coordinate virtual appointments Conduct consultations by phone or video conference Ask questions to understand each member's needs and priorities Review and explain available benefit programs Answer questions and provide clear, professional information Assist with digital applications and enrollment documentation Maintain accurate and organized client records Complete follow-ups and provide continued member support Participate in team meetings, training, and coaching sessions The goal is to provide each member with a helpful, informative, and professional experience while developing relationships that extend beyond the initial appointment. Why This Role Matters Employment situations can change. People change careers, retire, experience changes in workplace coverage, or encounter unexpected life events. For generations, we have worked with members of unions, associations, and professional organizations across North America to help families better understand programs designed to provide additional financial protection through different stages of life. Representatives play an important role in making sure members understand their options and have someone available to answer questions throughout the process. What You'll Receive We provide the tools and support needed to learn the position and continue developing professionally. 100% remote work-from-home environment Flexible work structure Comprehensive training and onboarding Weekly compensation Performance-based bonuses and earning opportunities Residual income opportunities Health benefit options for eligible team members Individual coaching and ongoing mentorship Professional and leadership development Performance-based recognition programs Opportunities to qualify for travel incentives Long-term advancement opportunities Who Tends to Succeed Here A specific professional background isn't required. We're interested in individuals who take their responsibilities seriously, communicate well, and are willing to learn. You may be a good fit if you: Enjoy communicating and building relationships with people Have strong verbal and written communication skills Listen carefully and explain information in an easy-to-understand way Are organized and manage your time effectively Take initiative and follow through on responsibilities Can stay focused and productive while working independently Are comfortable with computers and virtual meeting platforms Welcome coaching and constructive feedback Are motivated by goals and opportunities for professional growth Applicants must be at least 18 years old and have a high school diploma or equivalent. Experience in customer service, retail, hospitality, administration, or sales is an asset, but not required.