Customer Service - English & Mandarin Speaker
Resolve customer inquiries via live chat quickly and accurately
Respond to customer inquiries via live chat quickly and accurately. Handle and resolve customer complaints professionally and empathetically. Provide accurate information about products, services, and company policies. Assist customers with the ordering process, order tracking, and cancellations.
Why This Role?
Urgent hiring need with immediate start opportunity
Key Responsibilities
- Respond to customer inquiries via live chat quickly and accurately
- Handle and resolve customer complaints professionally and empathetically
- Provide accurate information about products, services, and company policies
- Assist customers with the ordering process, order tracking, and cancellations
- Process returns and exchanges in accordance with company policy
- Record customer interactions and escalate issues when necessary
Requirements
- Fluent in English and Mandarin/Chinese, both spoken and written
- Proof of language proficiency via certificates, test results, or professional experience
- Experience as a Customer Service representative or project-based role
- Willing to work shifts and adapt to a fast-paced environment
- Good communication skills, attention to detail, and solution-oriented mindset
Required Skills
View Excerpt — Full Description at Manatal Career PagesShow more
Read the full description at Manatal Career Pages
Job brief We are currently hiring for the position of Customer Service Agent L1 (English & Mandarin Speaker) for urgent needs (ASAP).…
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