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Customer Experience Manager

Manage customer interactions to enhance satisfaction and loyalty

The Customer Experience Manager oversees customer interactions, resolves issues, and leads initiatives to improve satisfaction and retention. The goal is to deliver a seamless experience that strengthens Bennie’s brand and customer loyalty.

Why This Role?

Work with Bennie’s benefits platform and data to drive innovative customer solutions

Required Skills

customer servicedata analysiscommunicationproblem solvingCustomer relationship managementProblem‑solvingStakeholder management

Keywords

customer experienceCX managementbenefits platformremote workemployee benefits
View Original Description from RemoteOK

Original description from RemoteOK

About Bennie Bennie (www.bennie.com) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need. Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers. Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S. Core Values at Bennie As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by: Maintaining a positive attitude throughout our journey of building our company. Being responsible for the quality of their work and for meeting their goals. Respecting our differences and looking out for one another. Believing in living complete lives that balance our work and personal time. About the Role: T Please mention the word **EXCELS** and tag RMmEwMjo0NzgwOmY6ZDY1Yjo6MQ== when applying to show you read the job post completely (#RMmEwMjo0NzgwOmY6ZDY1Yjo6MQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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Company
Bennie
Source
RemoteOK
Job Type
full time
Location
Worldwide Remote · Remote
Category
Design
Seniority
unknown
Posted
May 14, 2026

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