Customer Experience Manager
Manage customer experience to improve employee benefits platform satisfaction
As a Customer Experience Manager at Bennie, you will manage customer experience for the employee benefits platform, ensuring satisfaction and effective use of the technology and services. Your work will focus on supporting employers and employees in achieving best-in-class outcomes that reduce health plan costs. You will operate within a remote-first, values-driven culture that emphasizes optimism, accountability, thoughtfulness, and health.
Why This Role?
Work in a remote-first company with a clear mission to create healthier workplaces through innovative benefits technology.
Key Responsibilities
- Manage customer experience for the Bennie benefits platform
- Support employers and employees in using the platform effectively
- Contribute to reducing health plan costs through improved outcomes
- Apply Bennie’s O.A.T.H. values in daily work and interactions
- Use platform data to supplement market knowledge and inform solutions
- Collaborate with teams to deliver a complete experience for employees, employers, and partners
Requirements
- Experience in customer experience or client success roles
- Understanding of employee benefits or HR technology
- Ability to work remotely and collaborate across distributed teams
- Strong communication and interpersonal skills
- Alignment with Bennie’s O.A.T.H. values: Optimistic, Accountable, Thoughtful, Healthy
- Familiarity with using data to drive decisions and improve outcomes
Required Skills
Keywords
View Original Description from RemoteOK
Original description from RemoteOK
About Bennie Bennie (www.bennie.com) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need. Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers. Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S. Core Values at Bennie As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by: Maintaining a positive attitude throughout our journey of building our company. Being responsible for the quality of their work and for meeting their goals. Respecting our differences and looking out for one another. Believing in living complete lives that balance our work and personal time. About the Role: T Please mention the word **EXCELS** and tag RMmEwMjo0NzgwOmY6ZDY1Yjo6MQ== when applying to show you read the job post completely (#RMmEwMjo0NzgwOmY6ZDY1Yjo6MQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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