Customer Care Associate, Group Orders
Support group meal orders for corporate clients via Sharebite platform
As a Customer Care Associate for Group Orders, you will assist corporate clients with placing and managing group meal orders through Sharebite's food ordering platform. Your role involves supporting employees in ordering meals from their favorite restaurants while ensuring smooth coordination between clients, restaurants, and delivery logistics. You will handle inquiries, resolve issues, and maintain accurate order records to support seamless ...
Why This Role?
Work on a mission-driven platform that helps companies feed their employees
Key Responsibilities
- Assist corporate clients with placing and modifying group meal orders
- Respond to customer inquiries via email or chat regarding order status or issues
- Coordinate with restaurants and delivery partners to ensure timely fulfillment
- Maintain accurate records of orders, client preferences, and service interactions
- Escalate complex issues to appropriate teams when needed
- Gather feedback to improve the group ordering experience
Requirements
- Strong written and verbal communication skills
- Experience in customer service or client support roles
- Ability to manage multiple orders and priorities simultaneously
- Familiarity with food delivery or SaaS platforms is a plus
- Proficiency in using CRM or ticketing systems
- Problem-solving mindset with attention to detail
Required Skills
Keywords
View Original Description from Workew
Original description from Workew
Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while…
Openness not stated by employer — check the listing
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