Contact Center Representative IHA Scheduling Team

Key Responsibilities

• Schedule patient appointments via phone and digital systems
• Manage contact center workflows and call volume efficiently
• Update and maintain accurate patient information in scheduling databases
• Handle scheduling inquiries and resolve patient concerns professionally
• Ensure compliance with scheduling protocols and service quality standards

Requirements

• Strong verbal and written communication skills
• Experience with contact center or customer service environments
• Proficiency with scheduling software and digital tools
• Ability to multitask and manage time effectively in a remote setting
• Attention to detail for accurate data entry and record keeping

Keywords