Client Services Representative

The traditional financial industry was not built to put the interests of clients first. At Wealthfront, we’re committed to building products and services that are designed to earn our clients more and make it easy to bank, invest, and plan for the future. And we don’t want to stop there – our vision is to optimize our clients’ money across spending, savings, and investments, putting it all to work effortlessly. Deposit a paycheck with Wealthfront and, with the click of a button, our clients can have us automate the rest. Our software can top off emergency funds, pay all of our clients’ bills, and even invest the rest to help meet their goals. We call this future Self-Driving Money™. Being a Client Services Representative at Wealthfront offers unique opportunities when compared to other roles that require a Series 7. The one that stands out most is that you would work for a company that actually intends to act in our clients' best financial interest and that treats clients the way we'd like to be treated. We always try to remove the traditional financial jargon and communicate with our clients in a clear and honest manner. By working at Wealthfront, you get to work at a company that doesn't require you to justify the unjustifiable, like high fees and actions that may not be in your best interest, because at Wealthfront, we put our clients' interests first. Responsibilities: Provide exceptional customer service through email and phone communication Help our clients use our product better through online tools and resources Work with our operations teams to resolve client issues Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients Assess client information and approve fund transfers Assist clients in understanding asset allocation and explain investment risk profiles Assist clients in understanding and analyzing the performance of their investments, and the potential impacts of client risk decisions. Requirements: Bachelor’s degree; 1+ years of experience in retail banking, wealth management, asset management, and/or fintech Experience in a client facing role is preferred Strong communication skills; able to explain complicated concepts to clients as well as team members Able to partner with multiple stakeholders, including other teams and senior executives Comfortable with being independent and learning new concepts quickly Excited about our mission statement Passion for delighting clients Series 7 and 66 preferred (or must be obtained within 3 months of joining) Estimated annual salary: $60,000 - $80,000 plus equity and a discretionary bonus. Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more! About Wealthfront Here at Wealthfront, our mission is to create a financial system that favors people, not institutions. We do this by leveraging technology to build powerful, low-cost, and easy-to-use financial products that help modern investors grow and manage their money. We started with the ambition to transform the investment advisory business. By automating strategies typically reserved for the wealthy, we unlocked access to high quality investment advice for a digitally-native generation that was underserved by traditional institutions. Since then, we've expanded to a full suite of products designed to help our clients turn their savings into long-term wealth, including: • A Cash Account that, through our partner banks, offers one of the highest annual percentage yields on uninvested cash in the industry, while providing instant and secure access to your money with no account fees and a full suite of checking features. • A zero-commission Stock Investing Account with 50+ handpicked collections that help DIY investors discover new companies and make smarter investing decisions. • Multiple automated investing portfolios designe