Bodily Injury Sr Adjuster - General Motors Insurance

JOB DESCRIPTION Why General Motors Insurance? Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum. Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims. You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey. This position will remain open until filled. There are 2 roles available. RESPONSIBILITIES As a Bodily Injury Sr Adjuster, you will investigate, evaluate, negotiate, and adjust low to moderately complex auto claims involving third party injuries in addition to first party uninsured or underinsured motorist losses. You will be responsible for confirming coverage is active for the loss. You will investigate which party is liable for a loss by researching the applicable laws and regulations, interviewing the various parties involved in the loss, analyzing damage photos, and reviewing police reports. You will also be responsible for negotiating and settling injury claims with claimants or policyholders directly, or with attorneys representing them. You will work under direct supervision to perform routine work assignments and problem resolution. This is a remote position that does not require any travel. About the role Provide claims service via various channels to members and third-party customers Adjusts low to moderately complex auto claims involving first and third party injuries to include BI and UM/UIM exposures Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures Seek guidance from team members to resolve issues and identify appropriate issues for escalation Partner with and/or directs vendors and internal business partners to facilitate claims resolution Contribute to business goals, performance metrics, and effectively uses tools & technology Support workload surges and/or catastrophe operations as needed QUALIFICATIONS What makes you an ideal candidate? Experience in an inbound phone-intensive, contact center environment using a headset Knowledge of how to build lasting relationships with internal and external customers and business partners Computer literacy in a Windows operation environment Strong written and verbal communication skills Ability to implement and adapt to rapid change Creative, innovative and forward-thinking mindset Able to navigate and work in multiple systems simultaneously Additional Knowledge and Skills Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work Skills in evaluating AI outputs for accuracy, compliance, and bias Experience integrating AI into workflows to improve efficiency or insights Familiarity with AI assisted research, summarization, and content generation Understanding of responsible AI use, including ethics and data protection