Aftersales Technical Lead, LWT APAC
Lead technical operations to ensure high-quality after-sales support for Singapore and Malaysia markets.
Oversee technical aspects of after-sales service across retail, commercial projects, and distribution partners in Singapore and Malaysia. Manage a team to deliver permanent solutions, enhance customer satisfaction, and optimize operational efficiency.
Why This Role?
Directly impact customer satisfaction and operational excellence in a key APAC region.
Key Responsibilities
- Manage technical operations for all service channels in Singapore and Malaysia.
- Lead a team to ensure high-quality, permanent solutions for customer issues.
- Optimize after-sales processes to enhance efficiency and customer satisfaction.
- Collaborate with various stakeholders to align technical support strategies.
Requirements
- Proven experience in technical operations or after-sales support.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Familiarity with tools for technical support and service operations.
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from AdzunaShow more
Original description from Adzuna
Asia Singapore LIXIL International Pte Ltd Employee Assignment Not remote Full Time 3 August 2026 Role Objective This position is expected to provide comprehensive technical support and operational execution for Aftersales operations across both Singapore and Malaysia End-to-End Technical Operations: Fully responsible for overseeing technical operations across all localized service channels (Retail, Commercial Projects, and Authorized Distribution Partners) to deliver permanent, high-quality so…
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