Account Manager
Build customer relationships to drive PagerDuty's digital operations platform
Manage and grow PagerDuty's customer relationships to help organizations succeed with digital transformation, cloud migration, and DevOps modernization. Collaborate with cross-functional teams to deliver a perfect digital experience and identify issues in real-time.
Why This Role?
Work with Fortune 100 companies and innovative startups
Key Responsibilities
- Develop and maintain strong relationships with key accounts
- Identify and address customer needs and pain points
- Collaborate with product and engineering teams to drive product improvements
- Manage customer success metrics and KPIs
Requirements
- Proven experience in account management or customer success
- Strong communication and interpersonal skills
- Understanding of digital operations and DevOps principles
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from NoDesk
Original description from NoDesk
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.