Remote Enterprise Customer Support Rep - $95-$105k (Wealth Tech)

Boston, Massachusetts (United States) Overview In this role you will serve as the primary point of contact for enterprise customers using our SaaS wealth-tech CRM. You will lead onboarding and integrations, configure products with multiple stakeholders, and troubleshoot complex issues to ensure successful adoption and retention. You'll work with cross-functional teams to resolve technical challenges and support enterprise accounts at scale. This remote-first opportunity supports growth with a leading fintech startup that has raised significant funding. Compensation / Benefits Benefits 401k Vacation/PTO Medical Dental Vision Responsibilities Lead complex onboarding and/or integrations Assist with product configurations across multiple stakeholders and teams Troubleshoot and resolve technical issues Serve as first point of contact for enterprise customers Provide technical guidance during on-boarding and integrations Key requirements Experience supporting SaaS applications Basic knowledge of cloud offerings, tools, operating systems, and browsers Experience communicating with clients via phone, email, chat, and video strong communication cross-functional collaboration problem-solving SaaS support experience cloud basics knowledge of operating systems and browsers