[DaNang] Real-Time Data Analyst

Working Location: Thanh Khe District, Danang Job Description: Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to: Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources; Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center; Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results; Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance; Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity; Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance. Job Requirements: University Degree, ideally in a relevant degree such as data analyst or similar; Minimum of 1 year of proven experience in a relevant position; Proficient in English communication; Demonstrated ability to create and analyze quality reports; Advanced knowledge in real time management analysis with strong decision making skills; Content Moderation familiarity is a plus; Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner; Intermediate knowledge in performing root cause analysis; Highly proficient in using MS Excel; Impeccable attention to detail. 1. Salary and Benefits: Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, ..); Additional Bonus, Profit Sharing) and annual salary review; 100% compulsory insurance covered by the company after the probation; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very; cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check, annual flu vaccination; Fantastic internal events; Summer vacation (Paid days off and bonus); Paid leave (12 days/year). 2. Working Environment 5 shifts per week, night shifts included (equivalent to 40 working hours/ week); International, fun and professional working environment; Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.); English working environment; Training and career development opportunities. All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that only shortlisted candidates will be contacted by our HR team.