Technical Support Specialist - APAC | Remote
Support WhatsApp platform users across APAC time zones
Provide technical support for 360Dialog's WhatsApp platform serving Independent Software Providers and their B2B clients. Assist with platform functionality, troubleshoot issues, and ensure smooth operation of WhatsApp channels for over 800 software solutions. Work remotely in a contract role with global reach, contributing to a profitable, bootstrapped company focused on enabling revenue-driving messaging use cases.
Why This Role?
Work with a profitable, bootstrapped WhatsApp platform serving 800+ software solutions
Key Responsibilities
- Provide technical assistance to WhatsApp platform users in the APAC region
- Troubleshoot and resolve issues related to WhatsApp channel functionality
- Support Independent Software Providers and their B2B clients on platform usage
- Ensure reliable operation of WhatsApp channels for messaging and performance use cases
- Collaborate internally to address user-reported platform concerns
Requirements
- Experience with technical support or customer service in a tech environment
- Familiarity with WhatsApp Business API or messaging platforms
- Strong communication skills for assisting users across APAC time zones
- Ability to work remotely in a contract role with global collaboration
- Understanding of B2B software solutions and client support needs
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Adzuna
Original description from Adzuna
About Us 360Dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000 B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We l…
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Frequently asked questions
- Is Technical Support Specialist - APAC | Remote at 360dialog GmbH a remote job?
- Yes. Technical Support Specialist - APAC | Remote at 360dialog GmbH is a fully remote role open to candidates worldwide.
- What is the salary for Technical Support Specialist - APAC | Remote at 360dialog GmbH?
- The listed pay range for this role is S$15k–24k/yr.
- What type of employment is Technical Support Specialist - APAC | Remote at 360dialog GmbH?
- This is a contract position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at 360dialog GmbH.
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