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Technical Account Manager
Provide proactive technical guidance and structured service delivery for government clients
Serve as the dedicated technical lead for government clients with premium support, ensuring timely and high-quality assistance and proactive guidance.
Why This Role?
Direct engagement with governments to improve citizen experiences
Required Skills
Keywords
View Original Description from RemoteOK
Original description from RemoteOK
Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?ð¥ We empower governments to deliver exceptional citizen experiences.  Check out our âAbout Usâ page for a deep dive into our product and what makes us exceptional. About the Role Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence. This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf. This role works in close partners Please mention the word **ETHICAL** and tag RMTQxLjI1My4xMDkuOTc= when applying to show you read the job post completely (#RMTQxLjI1My4xMDkuOTc=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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