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Technical Account Manager

Provide proactive technical guidance and structured service delivery for government clients

Serve as the dedicated technical lead for government clients with premium support, ensuring timely and high-quality assistance and proactive guidance.

Why This Role?

Direct engagement with governments to improve citizen experiences

Required Skills

Technical Account ManagementCustomer SupportClient EngagementService DeliveryProduct Roadmaps

Keywords

Technical Account ManagerGovernment TechnologyCustomer ExperiencePremium SupportClient Relations
View Original Description from RemoteOK

Original description from RemoteOK

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?💥 We empower governments to deliver exceptional citizen experiences.  Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional. About the Role Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence. This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf. This role works in close partners Please mention the word **ETHICAL** and tag RMTQxLjI1My4xMDkuOTc= when applying to show you read the job post completely (#RMTQxLjI1My4xMDkuOTc=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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Source
RemoteOK
0
Job Type
full time
Location
Worldwide Remote · Remote
Category
Engineering
Seniority
unknown
PostedFresh
Apr 25, 2026