Site Reliability Engineer
Improve service and change management processes through stakeholder collaboration
As a Site Reliability Engineer at Ensono, you will troubleshoot incidents, implement fixes, and propose solutions to reduce toil. You will lead incident resolution processes, including documentation and post-mortem analysis, while improving service requests and change management processes both technically and through stakeholder management. You will also participate in security risk mitigation and lead client-facing discussions on SRE practices.
Why This Role?
Lead client-facing discussions and engage with third-party suppliers on SRE initiatives
Key Responsibilities
- Troubleshoot incidents and identify systemic failures
- Implement fixes and propose solutions to reduce toil
- Lead incident resolution process including documentation and post-mortem analysis
- Improve service requests and change management processes technically and through stakeholder management
- Participate in security risk mitigation for vulnerabilities in code, infrastructure, and dependencies
- Lead client-facing meetings and engage with third-party suppliers for support and opportunities
Requirements
- Experience with Infrastructure as Code tools like Terraform
- Proficiency with core CI/CD tools such as Azure DevOps
- Skills in monitoring tools including DataDog and AWS CloudWatch
- Commercial experience in at least one core technology (Dotnet, Java, AI/Data Engineering, Golang)
- Strong troubleshooting and incident resolution skills
- Ability to provide leadership in client-facing discussions and third-party supplier engagement
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from The Muse
Original description from The Muse
Who are we? Ensono is a global technology services provider dedicated to helping organizations navigate the complexity of digital transformation. Through Ensono Product, Consulting & Technology, our dedicated consulting arm, we partner with clients to design, build, and modernize digital capabilities across application development and modernization, data platforms and AI, and identity and access management. As we continue to expand our global consulting footprint, we are committed to delivering innovative, high‑quality outcomes that enable our clients to move faster, smarter, and more securely. About the role and what you'll be doing: We are seeking an experienced Site Reliability Engineer (SRE) with expertise in Infrastructure as Code tools like Terraform, core CI/CD tools such as Azure DevOps, and monitoring tools including DataDog and AWS CloudWatch. The ideal candidate will have commercial experience in technologies like Dotnet or Java, and be skilled in troubleshooting, incident resolution, and improving service and change management processes. Strong leadership in client-facing discussions and engagement with third-party suppliers is essential. An SRE Foundation certificate and a cloud provider associate-level certification are highly beneficial. Commercial experience and proficiency with industry standard: IAC tooling (Terraform preferably, or ARM/bicep and CloudFront) Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab) Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch) Commercial experience in at least one core technology (Dotnet, Java, AI/Data Engineering, Golang) Troubleshooting issues and identifying systemic failings indicated by incidents/failures Implementing fixes Proposing solutions for reducing toil Providing leadership in the Incident resolution process, including creating and maintaining documentation, and providing key input to Post-mortem analysis Improving Service Requests and Change Management processes, both technically and through stakeholder management). Participate in the process for, and Proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) Lead discussion in client-facing meetings and discussions around the SRE process, and identifying areas for increasing SRE footprint. Engaging with suppliers and 3rd parties for support, requests and opportunities We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualifications 3-9 Years experience Bachelor's degree (or equivalent) in computer science or related discipline SRE Foundation certificate (DevOps Institute) and a Cloud provider (AWS, Azure, GCP) 'associate'-level certification, or completed during the probationary period. Proficiency in Azure and Kubernetes, with hands-on experience in managing and deploying applications. Expertise in Infrastructure as Code (IaC) using Terraform for efficient and scalable infrastructure management. Preferred Qualifications Certified Kubernetes Administrator / Application Developer Certified Azure DevOps Engineer Experience with monitoring tools such as NewRelic or Splunk for effective system monitoring and alerting. Familiarity with Harness for continuous delivery and deployment processes. Strong programming skills in .Net, Java, or JavaScript for developing robust and scalable applications JR013966
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Frequently asked questions
- Is Site Reliability Engineer at Ensono a remote job?
- Yes. Site Reliability Engineer at Ensono is a fully remote role open to candidates worldwide.
- What type of employment is Site Reliability Engineer at Ensono?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Ensono.
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