Service Desk Analyst I

Key Responsibilities

• Provide technical support for crisis prevention training platforms
• Assist users with technical issues related to de-escalation and dementia care services
• Ensure smooth operation of systems used for workplace crisis response training
• Support delivery of training programs across education, healthcare, and corporate sectors
• Document and track technical inquiries to maintain service quality
• Collaborate with team members to resolve user-reported issues efficiently

Requirements

• Basic technical support or help desk experience
• Familiarity with training or learning management systems
• Strong communication skills for assisting diverse users
• Ability to troubleshoot common technical issues
• Comfort working in a remote, global team environment
• Proficiency with standard office and support software tools

Keywords