Senior Customer Success Manager, Strategic Accounts
Drive business outcomes for Fortune 500 clients
Lead post-sale strategy for high-value enterprise accounts, establishing a predictable operating backbone and driving deep behavioral adoption of Mural's platform to achieve measurable business outcomes.
Why This Role?
Push past administrative tasks and drive real impact as an operational architect
Key Responsibilities
- Develop and execute a post-sale strategy for high-value enterprise accounts
- Map customers' organizational use cases to Mural's platform
- Connect engagement rhythm to measurable business outcomes
Requirements
- Strong discovery skills
- Creative problem-solving abilities
- Experience with enterprise customer management
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from NoDesk
Original description from NoDesk
ABOUT THE TEAM We're an innovative, strategic team known for strong discovery skills and creative problem solving. We manage a portfolio of Fortune 500 enterprise customers across a range of verticals. YOUR MISSION You will lead the post-sale strategy for a portfolio of our highest-value enterprise accounts. You will move past the traditional, reactive "war room" culture of Customer Success to establish a predictable, value driven operating backbone for your customers. Your core mission is to deeply understand our customers' business objectives, map their specific organizational use cases, and systematically connect our engagement rhythm to measurable business outcomes. At Mural, our most successful CSMs are operational architects, professionals who possess the quiet conviction to push past low-level administrative tasks, multi-thread into complex business units, and drive deep behavioral adoption that makes our platform indispensable.
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Frequently asked questions
- Is Senior Customer Success Manager, Strategic Accounts at Mural a remote job?
- Yes. Senior Customer Success Manager, Strategic Accounts at Mural is a fully remote role open to candidates worldwide.
- What type of employment is Senior Customer Success Manager, Strategic Accounts at Mural?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Mural.
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