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Customer Service Representative, Gulf Binance

Handle customer queries via ticketing and live chat for Binance exchange

Join Binance's Customer Service team to provide top-quality assistance with fast response times and accurate information. Handle customer queries, complaints, and identification approval processes via ticketing systems and live chat. Advocate for customers and gather valuable feedback to ensure exceptional service standards and high customer satisfaction.

Why This Role?

Direct impact on user experience for a global crypto exchange serving 300+ million people

Key Responsibilities

  • Handle customer queries and complaints through ticketing systems
  • Provide support via live chat for Binance exchange users
  • Process identification approval requests for platform access
  • Gather and relay customer feedback to improve service
  • Maintain fast response times and accurate information delivery
  • Advocate for customer needs within the support function

Requirements

  • Empathetic and communicative interpersonal skills
  • Problem-solving abilities for customer issues
  • Experience with ticketing systems or live chat support
  • Ability to handle user fund and trading-related inquiries
  • Familiarity with cryptocurrency exchange operations
  • Strong written communication for accurate information delivery

Required Skills

communicationproblem-solvingcustomer-servicecryptocurrencyblockchainproblem solvingcustomer serviceempathyticketing systemslive chat support

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

customer service representativecrypto exchange supportBinance customer serviceticketing system handlinglive chat supportuser query resolutionidentification approval processfeedback gathering
View Original Description from Lever Postings

Original description from Lever Postings

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Salary Context

Similar AI roles on LokerDollar pay around $135.313k/yr (range $10k–260k/yr, n=17 active listings).

Hiring at Binance

Binance has 54 other active roles on LokerDollar and has been hiring here since Mar 25, 2026 — across AI, Engineering.

View all Binance openings →
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Remote-friendly · fits your timezone
Company
Binance
Source
Lever Postings
Job Type
full time
Location
Remote
Category
Seniority
entry
PostedNew
Jul 21, 2026

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Frequently asked questions

Is Customer Service Representative, Gulf Binance at Binance a remote job?
This role is based in Remote. See the listing for remote/onsite details.
What type of employment is Customer Service Representative, Gulf Binance at Binance?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Binance.

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