Customer Service Representative, Gulf Binance
Handle customer queries via ticketing and live chat for Binance exchange
Join Binance's Customer Service team to provide top-quality assistance with fast response times and accurate information. Handle customer queries, complaints, and identification approval processes via ticketing systems and live chat. Advocate for customers and gather valuable feedback to ensure exceptional service standards and high customer satisfaction.
Why This Role?
Direct impact on user experience for a global crypto exchange serving 300+ million people
Key Responsibilities
- Handle customer queries and complaints through ticketing systems
- Provide support via live chat for Binance exchange users
- Process identification approval requests for platform access
- Gather and relay customer feedback to improve service
- Maintain fast response times and accurate information delivery
- Advocate for customer needs within the support function
Requirements
- Empathetic and communicative interpersonal skills
- Problem-solving abilities for customer issues
- Experience with ticketing systems or live chat support
- Ability to handle user fund and trading-related inquiries
- Familiarity with cryptocurrency exchange operations
- Strong written communication for accurate information delivery
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Lever Postings
Original description from Lever Postings
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Salary Context
Similar AI roles on LokerDollar pay around $135.313k/yr (range $10k–260k/yr, n=17 active listings).
Hiring at Binance
Binance has 54 other active roles on LokerDollar and has been hiring here since Mar 25, 2026 — across AI, Engineering.
- Binance Accelerator Program - Full Stack Engineer
- Binance Accelerator Program - Full Stack Engineer (AI)
- Binance Accelerator Program - Global Swag
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Frequently asked questions
- Is Customer Service Representative, Gulf Binance at Binance a remote job?
- This role is based in Remote. See the listing for remote/onsite details.
- What type of employment is Customer Service Representative, Gulf Binance at Binance?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Binance.
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