Conversion & Enablement Lead

ABOUT SOLACE Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall. ABOUT THE ROLE As a Conversion & Enablement Lead at Solace, you'll be responsible for systematically improving how patients move through our human-mediated funnel, from first contact to enrolled, active advocacy. This is a deeply hands-on position. You'll collaborate closely with our clinical team, channel managers, and data to design, test, and iterate on the scripts, training frameworks, and intake flows that drive booking rates, show rates, intake conversion, and match rates. This is not a training-deck role; it's about diagnosing real friction in human conversations, building repeatable systems to address it, and translating what you learn into measurable improvement, all held to the quality and compliance standards our patients depend on. You'll work directly with advocates and clinical stakeholders, help shape how Solace trains and develops its care team, and bring rigor to how we test, learn, and scale a human-first conversion motion. This role reports to the Senior Manager, Quality & Training, within our Customer Experience organization. WHAT YOU'LL DO - Own conversion optimization across key human funnel stages, including intake flows, advocate outreach sequences, onboarding touchpoints, and pre-visit physician scripting. - Analyze funnel-level data to identify drop-off points and friction, and translate findings into testable hypotheses. - Develop, iterate on, and maintain call scripts, objection-handling frameworks, and intake conversation guides in close collaboration with clinical and compliance teams. - Design and run structured A/B tests on conversation flows and outreach sequences, using call recordings and performance data the way a digital CRO uses heatmaps. - Build and maintain a prioritized experimentation backlog tied to business outcomes: booking rate, show rate, intake conversion, and physician performance and match rates. - Integrate all conversion work with our existing QA framework, so every script, experiment, and coaching change meets our quality and compliance bar rather than working around it. - Build training programs and coaching frameworks that equip our physicians and CX care team to convert patients, with particular sensitivity to the non-traditional sales identity of our care team. - Partner with clinical on scripting, compliance, and quality standards to ensure all conversion work meets regulatory and ethical requirements. - Track and report on conversion metrics by funnel stage, cohort, and channel, and use that data to drive continuous iteration. - Translate experiment results and training outcomes into clear recommendations for stakeholders, with CX leadership and Quality & Training as your home base and clinical, lifecycle, the CRO org, and marketing as cross-functional partners. - Help evolve Solace's enablement culture by improving documentation, playbooks, and decision-making standards. WHAT SUCCESS LOOKS LIKE A steady cadence of high-quality experiments and training iterations that lead to measurable improvements in booking rate, show rate, and intake conversion, ultimately creating a more seamless patient experience and a team of advocates who are more confident, more consistent, and more effective, all while holding the quality and compliance standards that protect patients. WHO YOU ARE - A collaborative partner who thrives working across clinical, ops, and commercial functions and can manage a large backlog with clear prioritization. - A strategic operator who can think holistically about the funnel while staying curious and detail-obsessed in execution. - Comfortable balancing speed with rigor. You know when to test, when to wait, and when to coach versus when to rewrite the script. - Motivated by ownership, iteration, and measurable improvement. - Energized by working with people who don't see themselves as salespeople, and skilled at making them better at conversion anyway. WHAT YOU BRING TO THE TABLE - 3 to 5 years of hands-on experience in sales enablement, revenue enablement, or funnel optimization, ideally in a human-mediated or phone and conversation-driven sales environment. - Proven track record of building or meaningfully contributing to a sales or enablement function from scratch, including scripting, training, tooling, and measurement. - Experience working with clinical, compliance, or regulated teams to develop sales materials that meet both conversion and quality standards. - Strong analytical skills. Comfortable pulling funnel data, building dashboards, and deriving actionable insights from conversion metrics. - Experience with conversation intelligence tools (e.g., Gong, Chorus, or similar) to analyze and improve human sales interactions. - Strong understanding of experimentation design. You apply A/B thinking to conversations and training, not just web pages. - Excellent written communication skills, with demonstrated ability to write and refine scripts, frameworks, and training content. - Strong organizational skills and the ability to manage multiple workstreams simultaneously. - A bias for action. You move fast, make sound decisions, and thrive under tight timelines. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com http://ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.