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Client support manager (Romania)

Support users in Romanian during online English lessons for children

Provide Romanian-language support to users of Novakid's online English learning platform for children aged 4-12. Solve problems that arise during lessons, ensuring smooth operation of the educational service. Work remotely with morning and evening shifts, including one weekend day per week, as part of a 40-hour workweek.

Why This Role?

Remote work with a friendly team at an international English language school for children

Key Responsibilities

  • Support users in Romanian during online English lessons
  • Solve technical or procedural problems that arise during lessons
  • Assist users with platform navigation and lesson-related issues
  • Maintain communication with users in Romanian to ensure satisfaction
  • Collaborate with the support team to resolve user concerns efficiently

Requirements

  • Advanced Romanian language skills (C1/C2 level)
  • English language proficiency at B2 level or higher (C1+ preferred)
  • Experience in customer support is welcome
  • Experienced PC user with strong technical comfort
  • Responsibility, attention to detail, and ability to multitask

Required Skills

communicationcustomer supportmultitaskingromanianenglishRomanian languageEnglish languageproblem solving

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

client supportRomanian supportonline educationremote workchildren's educationlanguage support
View Original Description from Recruitee

Original description from Recruitee

Novakid is an international English language school for children 4-12 years old, which allows children to remotely learn a foreign language according to a teaching program that meets European CEFR standards (Novakid teachers are from the US, UK and other countries). Moreover, we are an advanced IT company of 400+ professionals. We are looking for a Client support manager with knowledge of Romanian at the advanced / bi-lingual level. Duties: Support users in Romanian, solving problems that arise during the lesson Knowledge of Romanian - Advanced (at least C1/C2); Knowledge of English (at least B2, C1+ is better); Experience of working in support welcome; Experienced PC user; Responsibility and care; Multi-tasking. We offer: Remote work Friendly team 40 hours per week (morning and evening shifts), one working day on weekend

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Company
Novakid
Source
Recruitee
Job Type
full time
Location
Remote · Open worldwide
Category
Seniority
entry
PostedFresh
Jul 9, 2026

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Frequently asked questions

Is Client support manager (Romania) at Novakid a remote job?
Yes. Client support manager (Romania) at Novakid is a fully remote role open to candidates worldwide.
What type of employment is Client support manager (Romania) at Novakid?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Novakid.

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