Solutions Engineer, ITSM

Working at Atlassian Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We're looking for a Solutions Engineer to expand our growing business and ITSM Specialist team in the US. Our Solutions Engineers are accustomed to solving our customer's hardest problems and closing our largest enterprise deals. In this role, you'll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian's customers. You'll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you're a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job. Your future team With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of 'play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. In this role, you will: Specialize in Atlassian's ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers Work closely together with our cross-functional teams to drive the customer journey Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities Partner with sales management to align the overall account plan and customer outcomes Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect Work with product management to advance Atlassian's product line and provide customer feedback In The United States , we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A : $137,703 - $179,779 Zone B : $124,200 - $162,150 Zone C : $114,300 - $149,225 Your Background: 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You have experience selling ITSM solutions, helping customers manage and deliver IT services. You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. If you're looking to be a cog in the system, this job isn't for you. You've got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal