IT Systems Analyst - remote

Washington, Washington DC (United States) IT Systems Analyst for premier law firm client. This is a fully remote position. The IT Systems Analyst, is a key part of the IT team. Responsibilities include tier-two support, device lifecycle management, and user onboarding/offboarding. Duties: Primary internal escalation point for helpdesk requests Triage/resolve end-user issues across Windows, Microsoft 365, and legal tech platforms Coordinate with the Managed Service Provider on open tickets, ensuring resolution to firm standards Build runbooks and self-service resources to reduce recurring issues Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune Execute device provisioning for new hires imaging, policy application, and app deployment Drive the firm's phased ABM mobile device transition, maintaining Intune policy compliance across the fleet Maintain accurate device inventory aligned with firm security standards Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions Partner with HR to ensure timely, accurate execution of user lifecycle workflows Maintain onboarding/offboarding checklists in compliance with firm access control policies Coordinate hardware procurement, imaging, and deployment for the firm's refresh program Track inventory, refresh cycles, and warranty status Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale Position Requirements: Must have at least 2 4 years of experience in IT support, systems administration, or infrastructure Demonstrated experience with Windows endpoint support in a managed enterprise environment Experience managing user accounts and access in Microsoft 365 / Azure Active Directory (Entra ID) Solid understanding of onboarding/offboarding workflows and IT access control practices Strong troubleshooting skills with a documentation-oriented approach to problem resolution Clear, professional communication. Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams) IT Experience in a law firm, legal services, or professional services environment Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems) Experience coordinating with a managed service provider in a hybrid IT model Microsoft 365 Fundamentals (MS-900) or equivalent certification Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management Proven ability to execute onboarding and offboarding workflows accurately account provisioning, device setup, and multi-system access management Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge Salary is commensurate with experience $85k - $115k, plus generous benefits.