Head of Delivery Operations

Help us use technology to make a big green dent in the universe! Kraken https://kraken.tech/ powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. 🏡 WHERE YOU'LL FIT IN WHY THIS ROLE MATTERS Kraken's Delivery organisation lands migrations that move energy companies off legacy platforms and transform how they operate, this support continues after the migration is finished and forms the client-facing interactions into the Client Success phase. We hold a 100% migration track record, and we're scaling into multiple new markets at once. With near 500 people working in delivery, we focus incessantly on building repeatable, scalable structures that allow us to win. This role exists to build and lead the operating model that lets Delivery move at pace: how the function is organised, how it plans and resources its people, how it reports on itself, and how it stays human while it scales. This is a senior leadership role. You will operate as a peer to our delivery directors, setting direction on how the whole Delivery function works as a system rather than administering a single sliver of it. You will lead by mobilising people across the org, not through building a team. 🚀 WHAT YOU'LL OWN TALENT, ONBOARDING & CAPABILITY - As a leader in Delivery, you will shape and further our culture of high performance and joy. - Own the strategy for how Delivery recruits, onboards, trains, and develops its people. - Act as leader for our global onboarding programme and partner with Learning on capability building. - Make sure the talent pipeline aligns to evolving roles and responsibilities with org. SYSTEMS, TOOLING & RESOURCING - Own the tooling roadmap across the Delivery stack (project management, resourcing, HR, and engagement platforms) and drive real adoption. - Run resource management across the portfolio, matching capacity to the pipeline and flagging over- and under-allocation early. - Make the systems serve delivery, rather than the other way around. - Own commercial relationship with solution providers and vendors - This requires close partnership with finance and people functions to shape the tooling and significant mobilisation skills to drive adoption within delivery. DATA, REPORTING & FORECASTING - Own the operational source of truth: delivery metrics, migration status reporting, and the dashboards senior leadership relies on. - Own the forecasting engine for migration velocity and capacity, keeping the model honest and decision-ready. - Turn operational data into the insight that drives strategic decisions. OPERATING MODEL & STRATEGIC PROGRAMMES You own the cross-cutting programmes that make Delivery predictable and scalable, taking them from a loosely-defined problem to an optimal outcome. - Lead strategic programmes such as building systems and operating structures, lead the transformation of our tooling and reporting. - Find the structural gaps in how Delivery operates and build the structures to close them. - Turn ambiguity into accountability across people, processes and products. . 🧠 WHAT YOU BRING TO THE PARTY - Senior operational leadership: Significant experience leading operations in a fast-scaling technology, professional services or transformation environment. - Systems & data fluency: Comfortable working with systems, data and capacity models to inform decisions and improve how teams operate. - Building & scaling: A strong track record of building systems and processes from scratch, implementing new tools and driving adoption. - Cross-functional collaboration: Comfortable working across People, Finance, Tech and other functions, navigating interdependencies and building strong relationships to deliver the outcomes the business needs. - People & culture: Strong people-first mindset and sound cultural judgment, with the trust and credibility to positively shape how teams work, grow and collaborate. - Leading through influence: The ability to bring people with you, create alignment and drive outcomes through influence rather than authority. - Emotional intelligence & care: High emotional intelligence and genuine care for people, with the empathy to understand different perspectives, build trust and support others through change and challenge. ⭐️ BONUS POINTS - Background in migration or transformation delivery. - Experience enabling teams to work faster with AI tooling. Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. *Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*