Customer Success Engineer I, SMB (Remote)

Austin, Texas (United States) Overview In this role, you help SMB customers maximize ROI and accelerate software adoption through data-driven guidance. You work with cross-functional teams to translate analytics into actionable improvements and ensure stakeholders stay aligned on platform value. You'll tailor demonstrations, guide technical escalations, and share roadmaps to keep customers ahead with Procore's solutions. This position combines construction knowledge with technical advisory for a meaningful impact on customer success and product feedback. Compensation / Benefits base pay range 67,840.00 - 93,280.00 USD on target earnings range 84 600.00 USD equity compensation and/or bonus incentive remote work within US competitive compensation based on skills and location Responsibilities Leverage analytics and usage metrics to deliver recommendations that boost platform ROI and operations Architect value-focused solutions to address business challenges and accelerate adoption Keep customer leadership informed about roadmaps and new features Serve as a dedicated technical advisor, guiding complex needs and escalations Lead tailored product demonstrations and coordinate cross-functional resources Maintain deep expertise across platform capabilities and services Support and mentor teammates while refining global engagement processes Travel up to 10% domestically for on-site consultations and events Key requirements 1+ years of direct construction sector experience Solid understanding of construction workflows (bidding, RFIs, scheduling) Proven track record in customer-facing technical roles (e.g., CS, pre-sales, or solutions consulting) Exceptional written, verbal, and presentation skills Strong analytical and problem-solving abilities to derive actionable insights Rapid learning curve for platform architectures and cloud capabilities Ability to collaborate across Sales and Product to meet project goals Bachelor in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent experience Communication (clear, compelling storytelling) Cross-functional collaboration Problem-solving and analytical thinking Understanding of cloud capabilities Ability to translate data into business insights Knowledge of platform architectures and technical problem solving