Customer Success Engineer I, French Speaking (Remote)

Austin, Texas (United States) Overview Join Procore as a Customer Success Engineer I to drive long-term value creation and technology adoption across contractor and owner portfolios. You will partner with customers, Sales, Professional Services, and Product teams to maximize return on investment and measurable performance gains. You will leverage analytics and industry best practices to recommend actionable improvements and accelerate software adoption. You will keep leadership informed on roadmaps and new features, and serve as a technical advisor for complex needs. This role combines cross-functional collaboration, field engagements, and a focus on impactful, data-driven outcomes. Compensation / Benefits Equity compensation Bonus incentive compensation Competitive base pay On-target earnings Remote work option within US Professional development opportunities Responsibilities Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform ROI and drive operational improvement Architect and present value-focused solutions addressing customer business challenges to accelerate software adoption Keep customer leadership informed on platform roadmaps and new feature releases Serve as a dedicated technical advisor guiding customers through complex technical needs and escalations Lead tailored product demonstrations and coordinate cross-functional technical resources to resolve customer needs Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to provide relevant guidance Support and mentor team members while refining processes to elevate global customer engagement standards Travel up to 50% domestically and internationally for on-site consultations and industry events Key requirements Fluency in French (verbal and written) 1+ years of direct construction sector experience Understanding of bidding, RFIs, and scheduling workflows Proven track record in customer-facing technical roles (Customer Success, Technical Pre-Sales, or Solutions Consulting) Exceptional written, verbal, and virtual presentation skills Strong analytical and problem-solving abilities to translate data into insights Rapid learning curve with platform architectures and cloud capabilities Ability to collaborate across Sales and Product to execute time-sensitive projects Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent Excellent written and verbal communication Cross-functional collaboration Problem-solving mindset Platform architectures and cloud capabilities Data analysis and deriving actionable insights Product demonstrations and stakeholder facilitation