Customer Experience Representative - WFH

Seattle, Washington (United States) We're adding Customer Experience Representatives to our growing work-from-home team. This position is centered around communication, organization, and creating a positive experience for individuals and families seeking information about programs available to them. You'll connect virtually with people who have expressed interest in receiving additional information. Your responsibility is to understand what they're looking for, provide clear guidance, answer questions, and help them navigate the available options and next steps. The position is fully remote, and training is provided to help you become comfortable with our systems, processes, and client conversations. What a Typical Day Looks Like Your day will consist of scheduled conversations, client follow-ups, and maintaining communication with the individuals you assist. You'll spend your time: Connecting with individuals who have requested additional information Coordinating and managing virtual appointments Speaking with clients through phone and video meetings Asking questions to better understand individual and family needs Providing clear information about available programs and options Walking clients through applicable benefit solutions Answering questions and explaining next steps Assisting clients throughout the enrollment process Following up with individuals who require additional assistance Keeping client information, notes, and appointment details organized Maintaining professional relationships with the people you assist Participating in online training, coaching, and team meetings What Helps You Succeed Previous experience in this field isn't necessary. We're looking for people who communicate well, take initiative, and can stay organized while working independently. This role may be a good match if you: Enjoy helping and communicating with people Have a friendly and professional phone presence Are comfortable speaking with new people through phone or video Manage your schedule and responsibilities effectively Have basic computer and technology skills Can stay focused and productive in a home-based environment Follow through on appointments and commitments Are comfortable learning new systems and processes Respond well to coaching and feedback Are motivated by personal development and measurable goals Experience in customer service, hospitality, retail, administration, client relations, or other customer-facing environments can be helpful, but is not required. Starting Out New team members receive structured training before taking on their full responsibilities. Training covers the virtual systems used in the position, communication techniques, client procedures, available programs, and the overall appointment process. You'll also have access to continued mentorship and coaching as you develop your skills and gain experience. Working With Us The position includes: 100% work-from-home environment Flexible scheduling Full training provided Weekly compensation Performance-based bonuses and incentives Ongoing coaching and mentorship Established systems and resources Opportunities for professional development Career advancement opportunities Leadership and management development Recognition and incentive programs Where This Opportunity Can Lead We value individuals who demonstrate consistency, professionalism, and a willingness to grow. As you gain experience, opportunities may become available to mentor others, take on additional responsibilities, and pursue leadership positions. If you're looking for a work-from-home opportunity where you can build communication skills, work directly with people, and continue developing professionally, we encourage you to apply. Qualified applicants will be contacted with additional information regarding the position and the next stage of the selection process.