Customer Experience Representative - Remote

San Francisco, California (United States) We are looking for motivated individuals who enjoy helping others, communicating clearly, and developing new professional skills. You'll connect with clients through scheduled virtual appointments to provide information about available benefit programs. Your responsibilities will include answering questions, understanding individual needs, explaining available options, and assisting clients through the necessary steps. No previous industry experience is required. Training and continued support are provided. What You'll Do Meet with clients through phone and video appointments Learn about individual needs and priorities Provide information about available benefit options Answer questions in a clear and professional manner Assist with applications and electronic forms Complete client follow-ups Maintain accurate and organized records Participate in training and team meetings What We're Looking For Strong communication skills Dependable and professional Comfortable interacting with new people Organized and able to manage appointments Comfortable using computers and online platforms Willing to learn new information and systems Open to coaching and feedback Motivated to grow professionally What We Offer Weekly compensation Flexible scheduling Work-from-home flexibility Comprehensive training Ongoing mentorship Residual income opportunities Performance incentives Professional development Advancement opportunities Leadership training Applicants must meet applicable eligibility requirements and obtain any required licensing before completing activities that require a license. Guidance is provided throughout the licensing and onboarding process.