Senior Director, Partner Digital Experience & Support

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary Equinix is seeking a visionary and results-oriented Sr. Director, Partner Digital Experience & Support. Reporting to the VP, Partner Programs & Experience, the Sr. Director, Partner Experience and Support owns both the end-to-end partner journey and the full deal support infrastructure that enables partners to transact with Equinix, In addition to the extended support for all partner related inquiries. This role carries two interconnected mandates: building and ensuring the day-to-day experience of being an Equinix partner is best-in-class, and owning the commercial deal support functions - Deal Registration & ROE, Lead-to-Cash, All forms of partner support from deal registration to setting up and managing partner accounts and inquiries, Deal PMO & Governance, and the Partner Acceleration Team (PAT) - that turn partner opportunities into closed revenue. Responsibilities Partner Journey Design & Ownership Build and own the end-to-end partner lifecycle - recruitment, onboarding, active engagement, deal support, and retention across all partner archetypes (VAR, MSP, TSD, GSI, tech alliance). Own partner NPS and satisfaction measurement Partner Portal & Digital Tools Own the PRM platform and partner portal - configuration, partner-facing UX, adoption, and ongoing optimization so partners can self-serve without Equinix intervention. Drive Lead-to-Cash system modernization with GTM Ops and IT to reduce manual touch points across the deal ifecycle Utilize AI to reduce manual touch points for support teams Deal Registration & Rules of Engagement (ROE) Design and own deal registration policy, process, and governance - ROE framework, approval workflows, conflict resolution, and partner-facingSLAs across all routes to market. Drive deal registration compliance and audit readiness across the partner ecosystem Lead-to-Cash Design and own the Lead-to-Cash process end to end - from partner opportunity identification through quoting, approval, booking, and provisioning. Eliminate systemic friction points that slow deal velocity, working across Finance, Legal, and GTM Ops Partner Commercial & Technical Commercial Own all partner support functions - from contracting, to deal structuring, pricing, and solution scoping capabilities that support partners through complex transactions. Ensure resources are deployed against deal priority and partner tier - Big Bet partners receive dedicated support, others through scaled models Deal PMO & Governance Own the Deal PMO - ensuring complex, multi-region, or high-value deals have appropriate project management, stakeholder coordination, and executive visibility. Define deal governance standards - decision rights, escalation paths, approval thresholds, and reporting cadences for deals in the partner channel Partner Acceleration Team (PAT) Own and lead the PAT - the deal support function providing hands-on commercial and operational assistance to partners and PSMs on active opportunities. Define the PAT engagement model - how and when PAT resources are deployed, what support looks like at each deal stage, and how PAT success is measured Leadership Build and lead a high-performing team spanning partner experience, deal support, partner support, Deal PMO, and partner acceleration -setting a culture of commercial rigor, partner obsession, and operational excellence. Partn