AI-Enabled Governance Associate (f/m/x)

About lemon.markets 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. Your Mission As our AI-Enabled Governance Associate, you will help strengthen how lemon.markets runs and improves governance processes across third-party management, partner oversight, and operational controls in a regulated environment. This role starts with a strong focus on third-party-related governance, including external providers, partners, and intra-group relationships. Over time, the scope can evolve further toward governance excellence, KPI/SLA monitoring, control effectiveness, and AI-supported process improvement. A core part of this role is to help us use AI and automation in a practical way across recurring governance workflows. This includes identifying repetitive manual work, improving how information is collected and assessed, making documentation and reporting more efficient, and helping turn process-heavy governance tasks into more scalable operating routines. In this role you will: - Support and improve governance processes related to third parties, partners, and operational oversight in a regulated environment. - Identify repetitive manual work and fragmented workflows, and improve them through better process design, standardisation, AI-supported execution, and selective automation. - Use AI tools in a practical way to support analysis, information structuring, questionnaire handling, documentation drafting, summarisation, reporting support, and follow-up preparation. - Work with internal subject-matter experts to better understand, improve, and scale KPI, SLA, and monitoring approaches across both internal services and third-party services. - Help optimise KPI monitoring, service reporting, and governance transparency so operational performance becomes more measurable, decision-useful, and actionable. - Contribute to making recurring governance work more scalable, consistent, and less manual over time. - Support governance routines such as reviews, reporting, meeting preparation, action tracking, and evidence collection. - Support assessments, reviews, and due diligence processes for new and existing providers or partners. - Support governance documentation, registers, supporting evidence, and process transparency for internal stakeholders, auditors, regulators, and relevant partners. You’ll be successful in this role if you: - Are excited to learn how governance, controls, third-party processes, and operational oversight work in practic and the can be optimized, - Have strong analytical skills and are comfortable structuring information, spotting gaps, and turning observations into practical next steps. - Work in a structured, reliable, and detail-oriented way, with strong follow-up discipline. - Bring a pragmatic, hands-on mindset and enjoy improving recurring processes rather than only designing concepts. - Are comfortable using AI tools in your day-to-day work and are curious about how they can help make operational and governance processes more efficient. - Are motivated by the idea of reducing manual work through better workflows, smarter tooling, and selective automation. - Have enough technical affinity to understand IT services, service levels, incidents, monitoring concepts, and operational dependencies without needing to be an engineer. - Communicate clearly in English and enjoy working with different stakeholders across business, technology, and control functions. German is a plus. How we take care of you: - 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. - 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. - 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributor lemoneers work 4 days or more or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. - 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. - 🌱 People & culture: You’ll feel our culture in the small things, like Polaroids from our lemoneers’ first day and our monthly new-joiner breakfasts. But also in the bigger things, like celebrating the onboarding of new partners or our annual offsites, where the whole company comes together to connect, reflect, and celebrate. - 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. - 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.linkmarkets.com