Account Director

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead… Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts. What you’ll do Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust. Develop and execute account growth strategies, identifying upgrade and expansion opportunities. Lead renewals and commercial negotiations in partnership with leadership. Build strong relationships with senior stakeholders and procurement teams. Translate customer goals into scalable creative programs and solutions. Partner with Project Managers and Producers to ensure seamless delivery across workstreams. Act as the senior escalation point, re