Volunteer Retention Manager (Volunteer, Unpaid)

About this RoleLocation: Remote (Global) Type: Volunteer, Pro bono Commitment: 10 – 15 hours a week, minimum of three months Reports To: Head of People Operations Works Closely With: Team Leads, Department Heads, People Team Position SummarySolution Community seeks a strategic, data-driven Volunteer Retention Manager to lead the organization's volunteer engagement and retention strategy. About this Role Location: Remote (Global) Type: Volunteer, Pro bono Commitment: 10 – 15 hours a week, minimum of three months Reports To: Head of People Operations Works Closely With: Team Leads, Department Heads, People Team Position Summary Solution Community seeks a strategic, data-driven Volunteer Retention Manager to lead the organization's volunteer engagement and retention strategy. This role ensures volunteers remain connected, engaged, productive, and supported throughout their volunteer journey. The Volunteer Retention Manager serves as the central partner between the People Team and functional Team Leads, helping establish a culture where volunteer success and retention are shared responsibilities across the organization. The successful candidate will develop retention initiatives, oversee volunteer engagement analytics, identify attrition risks, support Team Leads in managing volunteers effectively, and create systems that improve volunteer satisfaction, productivity, and long-term commitment. This position combines workforce analytics, relationship management, volunteer experience design, and organizational development. Why This Role Matters At Solution Community , volunteer retention is not solely the responsibility of the People Team. Volunteers remain engaged when they experience meaningful work, effective leadership, consistent communication, recognition, and opportunities to contribute. Team Leads shape those experiences daily, while the People Team provides the systems, processes, and support that enable success. The Volunteer Retention Manager ensures both groups work together to create an environment where volunteers thrive, contribute, and remain connected to the mission over time. Key Responsibilities Volunteer Retention Strategy Develop and implement organization-wide volunteer retention strategies. Create programs that improve volunteer engagement and long-term participation. Monitor volunteer lifecycle trends from onboarding through ongoing engagement. Establish retention goals and success indicators across departments. Recommend improvements to volunteer processes, policies, and experiences. Volunteer Engagement Analytics Manage volunteer engagement and retention reporting. Analyze volunteer participation, activity levels, and engagement trends. Monitor Volunteer Health Indicators (Green, Yellow, Red). Identify volunteers at risk of disengagement and coordinate intervention plans. Produce monthly and quarterly retention reports for leadership. Track key metrics including: Retention Rate Volunteer Lifespan Engagement Scores Check-In Completion Rates Time to First Assignment Team Lead Effectiveness Metrics Partnership with Team Leads Act as the primary retention advisor to Team Leads. Support Team Leads in developing engagement plans for volunteers. Ensure volunteers receive proper onboarding, team integration, assignments, and recognition. Monitor completion of regular volunteer check-ins. Assist Team Leads in addressing volunteer concerns and performance challenges. Share best practices for volunteer engagement and development. Develop and maintain asynchronous volunteer management resources for Team Leads, including training videos, playbooks, toolkits, templates, guides, and best-practice documentation. Volunteer Experience Management Design initiatives that strengthen volunteer belonging and connection. Develop recognition and appreciation programs. Create volunteer feedback mechanisms and pulse surveys. Monitor volunteer satisfaction throughout the volunteer lifecycle. Identify barriers that may hinder volunteer