Training Specialist

Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote. Contract: Full-time, permanent. Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74  Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async.   As a Training Specialist on the Support Operations team, you design, develop, and deliver training that keeps our internal support teams and vendor partners informed, skilled, and ready for production. Your work sits at the intersection of Support operations and learning design: you translate SOP changes, QA findings, workflow updates, and product launches into practical training that agents and vendor trainers can apply immediately. This is a hands-on training role: you are expected to be comfortable facilitating, coaching, observing delivery, and working directly with agents and vendor trainers—not only creating materials. You are responsible for the quality of the training you develop and deliver, and for keeping your manager informed so they can make decisions, remove blockers, and connect your work to broader business priorities.